FAQ — ABOUT SHIPPING
ABOUT SHIPPING
Q : How can I choose to ship my order?
A : We only offer Mondial Relay shipping. If your order is over 59 euros, you can enjoy free shipping, otherwise you need to pay the shipping fee.
A : We only offer Mondial Relay shipping. If your order is over 59 euros, you can enjoy free shipping, otherwise you need to pay the shipping fee.
Q : How much is the shipping cost?
A : Enjoy free shipping on orders over €59! For orders under €59, customers are responsible for their own shipping costs. Shipping costs are calculated at checkout based on your location and the weight of your order. We offer standard and expedited shipping options.
Q : How long does the shipping time usually take?
A : Usually, you will receive your product within 2-6 business days after placing your order.
About Returns and Exchanges
Q : Do you have a return and exchange service?
A : Items must be returned within 14 days of reception and the items must be in perfect and original condition.
●Items must be in the original packaging with all tags attached.
Q : How long does the shipping time usually take?
A : Usually, you will receive your product within 2-6 business days after placing your order.
About Returns and Exchanges
Q : Do you have a return and exchange service?
A : Items must be returned within 14 days of reception and the items must be in perfect and original condition.
●Items must be in the original packaging with all tags attached.